Your right to privacy is very important. We recognise that when you choose to provide us with information about yourself, you trust us to act responsibly. We believe this information should only be used to help us provide you with better service. That's why we have put the following policy in place to protect your personal information:
What personal information do we collect?
When you make a purchase in our online store, register a gift card, join our membership programme, request a catalogue or subscribe to our newsletters, you may choose to give us basic information about yourself. This enables us to process your transactions more efficiently and provide a higher level of customer service.
When you visit our website, we may collect more information: your Internet service provider's address, the name of the web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our website more available and user friendly to our customers.
Storing your information
We take all reasonable steps to ensure that information held is accurate, up-to-date, complete, relevant, not misleading and is used only for the purposes stated in this policy. We will ensure that security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorized person or organisation.
We will not disclose any personal information about you to other companies or individuals that are not entitled to obtain this information. We do not share your details with third party companies, with the exception of delivery companies and our web service providers. Such companies and individuals will have access to specific personal information required to make deliveries or carry out specific tasks, but may not use your details for any other purposes.
Red Rat takes security seriously and has taken steps to ensure your personal information is secure.
We use SSL technology, which encrypts (scrambles) your information whenever we are receiving or transferring your details on our site. When making an online purchase a small padlock symbol will appear on your screen. This indicates that the SSL security system is operating throughout your transaction. This encrypting ensures that your details can not be read by, or altered by outside influences.
If at any stage you do not see the padlock symbol or are unsure about your security, please do not hesitate to contact us on 09 261 0033.
Updating your information
You are entitled to obtain from us confirmation as to whether or not hold personal information about you. You may also request a copy of this information and / or request that corrections or changes be made to it. You can make changes to your personal information by using the "Contact Us" page on our website, or by calling us during business hours on 09 261 0033.
Removing your name from our mailing list
It is necessary for you to register your details with us in order to access certain services such as making online purchases or registering gift cards on our website. However you have the right to choose not to receive emails or mailers from us that are not related to your orders or enquiries.
When you register your email address with us we may give you the option of receiving email announcements about products, offers and promotions from Red Rat. We only email you if you want us to. We do not send unsolicited emails and we do not disclose your email address to third parties.
Every promotional email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of the newsletter. You can also let us know that you wish to be removed from our mailing list by using the "Contact Us" page on our website, or by calling us during business hours on 09 261 0033.
This will remove your email address from our mailing list. If you unsubscribe you will still receive emails specifically related to your online orders.
To request to have your name removed from our physical address mailing list, please call us at 09 261 0033 or mail us at Red Rat Clothing Ltd, PO Box 97652, Manukau 2241, Auckland. Please provide your full name, mailing address and phone number.
Links to sites and services
We will take appropriate steps to protect your privacy in relation to your use of our website. We may provide links to third party sites. Since we do not control such linked sites, we encourage you to review the privacy policies of these third party sites.
Policy Changes and Feedback