I sent an email as well, but incase no-one replies, thought Id add it here.

both my items have the security tags still attached, I live in Palmerston North, not too pleased, ordered on the tuesday 16th recieved today thursday 25th, and now I cant use them.......please help

Hi Keely,

So sorry for the mistake,
Hopefully you have recieved your goods back now and all is sorted,
We will strive to ensure this doesnt happen again,

Thankyou

Yep thanks, actually they arrived last week, but i couldnt pick them up untill today, thankyou very much....nice surprise in the bag too, :)

Keely

Oh forgot to add.....great customer service too!!