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Can I get my order delivered outside NZ?
Sorry, no - at the moment we're only shipping to NZ addresses. You are welcome to order outside of NZ and get it delivered to a friend or relative though.
Has my order been shipped yet?
As soon as your order has been dispatched from our Distribution Centre, you will be sent an email confirmation to let you know that it's on its way.
How do I track my order?
Once we have sent out the email to let you know it has been shipped, you can track the order online by going to the Courier Post website: www.courierpost.co.nz
How long will my order take to arrive?
We endeavour to deliver to you within 2-3 working days from the time of placing the order. We'll let you know via email if there are going to be any delays with your order.
How much does shipping cost?
Shipping is a flat rate of $5 per order. For all orders $99 and over, shipping is absolutely FREE.
How do I find out when new stock is on the site?
Sign up to receive our updates and we'll let you know when new products are launching, as well as when we have specials and promotions running. You can also "like" us on Facebook for regular updates.
Can I exchange an online order in-store?
Yes, you can exchange orders in store - please ensure you take the items, including original tags and receipt with you to enable this to be smooth as possible.
How do I return a product?
You can either choose to return a product through a redrat store, or by sending the goods back to our warehouse. You can find the delivery address and "how to" on the Returns Policy page.
What if something is delivered wrong?
If we send the wrong item or size as part of a delivery please let us know as soon as possible by emailing email@example.com. We will change the item as soon as possible and arrange for the wrong item to be returned.
Can I shop online with EzPay?
Yes you can, you will need to register on the site and then email firstname.lastname@example.org and request they link your EzPay account.
Do I need an account to shop online?
No, you can shop online and checkout as a guest.
How are your shoes sized?
All our Mens and Womens shoes are sized using US sizing. Unisex styles are always in mens sizes, eg. Mens size 9 is approximately Womens size 11.
How can I pay for my order?
Payment can be made online using a credit card/Visa debit card or with your EzPay account.