Yes, you can exchange orders in store - please ensure you take the items, including original tags and receipt with you to enable this to be smooth as possible.

Can I get my order delivered outside NZ.

Sorry, no - at the moment we're only shipping to NZ addresses. You are welcome to order outside of NZ and get it delivered to a friend or relative though.

How long will my order take to arrive?

Normally you should allow 2-3 business days for delivery from the time of the order. We'll let you know via email if there are going to be any delays with your order.

How much is shipping?

We're currently shipping orders free until further notice. $0 all over NZ!

How do I find out when new stock is on the site?

Sign up to receive our updates and we'll let you know when new products are launching, as well as when we have specials and promotions running.

How do i return a product?

You can either choose to return a product through a Redrat store, or by sending the goods back to our warehouse. you can find the delivery address and "how to" on the Returns Policy page

What if something is delivered wrong?

If we send the wrong item or size as part of a delivery please let us know as soon as possible by emailing warehouse@redratclothing.co.nz. We will change the item as soon as possible and arrange for the wrong item to be returned.

Can I shop online with EzPay?

Yes, you can - you will need to register to the site and request your EzPay account is linked - email creditcontrol@redratclothing.co.nz to get help with this once you have registered.